Verizon outlines gap between AI efficiency and customer satisfaction

Key Channel Headlines: Verizon Report Discusses AI and the 'Empathy Gap,' Dell Unveils AI Data Platform Advancements, and More

MSP Technology News Headlines The newest Verizon report on AI and the “Empathy Gap” leads this week’s headlines. But we have lots of other interesting technology news from all over the industry. From security products to AI-enhanced solutions to acquisitions to telling industry reports, you’ll need to stay in the know. Ready for a quick rundown of this week’s MSP news and partner program updates? Scroll on down! Verizon Report on AI and the Empa…

Verizon outlines gap between AI efficiency and customer satisfaction

Verizon’s annual insights report reveals there is a significant gap between internal efficiency gains and consumer satisfaction in AI-augmented customer experience (CX). Operators such as AT&T and Verizon are implementing AI and generative AI to improve customer support for tasks including managing upgrades, adding new lines and asking billing questions before the intervention of customer service representatives. However, the report argued the f…