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That Payment Request Might Be Fake: What to Look for Before You Send Money
The agency says users should treat payment apps like cash because authorized transfers can be hard to recover and reimbursement rules vary by platform.
Payment apps have become essential for daily life, but Federal Trade Commission data indicates that younger users are especially likely to report losing money through scams targeting these platforms.
The Electronic Fund Transfer Act requires banks to reimburse unauthorized transfers, but federal law often excludes authorized payments made under scam-induced duress, leaving victims unprotected.
Zelle requires participating financial institutions to reimburse customers for certain qualifying imposter scams but withholds specific criteria to prevent criminals from exploiting its reimbursement policies.
PayPal and Venmo have introduced AI-powered scam alerts for Friends and Family payments, while the Goods and Services option may protect eligible purchases if disputes arise.
Consumers should treat payment apps like cash and only send money to trusted individuals because scammers often pressure victims into authorizing payments themselves, making recovery difficult.