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US wireless carrier Verizon to sell 274 stores, lay off another 500 corporate employees

The restructuring will shift 274 stores to franchise operators and is part of a broader effort to cut $5 billion in operating expenses.

  • On Thursday, Verizon announced it will transfer 274 company-owned retail stores to independent operators and cut about 3,000 retail and corporate roles, effective August 16, under CEO Dan Schulman.
  • These layoffs represent the third major workforce reduction under Schulman since October 2025. The company eliminated roughly 13,000 positions in November as part of a campaign to cut $5 billion in operating expenses by end of 2026.
  • Verizon reports its AI systems produce satisfaction scores nearly 13 percent higher than human agents. Schulman stated he expects artificial intelligence to replace "a large percentage" of customer service work, particularly billing inquiries.
  • While 3,000 roles leave Verizon's payroll, a company spokesperson said many employees at transferred stores will likely be retained by new independent operators. This shift moves operational liability to third-party partners.
  • Investors await Verizon's second-quarter earnings report on July 24 to assess the restructuring's financial impact. The company faces stiff competition from T-Mobile and cable providers, prompting these cost-reduction measures.
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Verizon to sell nearly 300 stores, cut 500 jobs in restructuring

Verizon will sell nearly 300 retail stores and cut some 500 corporate jobs as part of a restructuring plan, but the closures will mean thousands more retail employees could be out of a job.

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communicationsdaily.com broke the news on Thursday, July 16, 2026.
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