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'Urgent need' for enhanced accountability and responsiveness when it comes to complaints - LSCP - Today's Family Lawyer
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'Urgent need' for enhanced accountability and responsiveness when it comes to complaints - LSCP - Today's Family Lawyer
There is an ‘urgent need’ for enhanced accountability and responsiveness across the legal services sector when it comes to providing clients with both information about redress and complaint, and handling complaints about services provided. A survey conducted by the Legal Services Consumer Panel (LCSP) has identified 46% of the Legal Ombudsman’s (LeO) investigations found poor complaints handling processes by firms. LCSP was created by the Legal…
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