A doctor has shared a shocking story of how UnitedHealthcare stopped a cancer surgery to ask if it was medically necessary in a new Instagram video.



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Newsweek

United States

Doctor says UnitedHealthcare stopped cancer surgery to ask if necessary

Elisabeth Potter, a doctor based in Austin, Texas, created a video on Instagram detailing her experience treating a cancer patient.

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A breast cancer surgeon had to "scrub out mid-surgery" to call a UnitedHealthcare representative because the insurance giant questioned whether the procedure she was in the middle of performing was really necessary.Dr. Elisabeth Potter posted her story to Instagram this week, and the post has gotten more than 221,000 likes.Still wearing her scrub cap, Dr. Potter began her video saying, "It’s 2025, and navigating insurance has somehow just gotten…

Raw Story

John K. Byrne

Michael Rogers (publisher)

'Out of control': Cancer surgeon claims UnitedHealthcare questioned her mid-procedure

A month after the killing of UnitedHealthcare CEO Brian Thompson prompted many Americans to share personal horror stories of the company's coverage denials and other practices, a doctor in Austin, Texas on Wednesday shared her own experience that she said exemplified how the for-profit health system "just keeps getting worse."In a video posted to TikTok, Dr. Elisabeth Potter said she recently received an unprecedented phone call from UnitedHealt…

Alternet

Washington

District of Columbia

'Out of control': UnitedHealth calls into middle of cancer surgery to question necessity

Doctor shares shocking experience with UnitedHealthcare during surgery, highlighting flaws in for-profit health system.

Common Dreams

Independent Media

'Out of Control': Insurance Giant UnitedHealth Calls in Middle of Cancer Surgery to Question Necessity

Elisabeth Potter, M.D., a board-certified plastic surgeon specializing in breast cancer patients, has had it with insurance companies.

Crooks and Liars

Surgeon Pulled Out Of Surgery To Take UHC's Denial Call

A surgeon operating on a breast cancer patient says that UnitedHealthcare called her during surgery to find out if inpatient care was necessary. In a TikTok video, Dr. Elisabeth Potter claims that she had to stop in the middle of a breast reconstruction procedure to get on the phone with a health insurance representative and confirm that a patient needed to stay in the hospital overnight. UnitedHealthcare has been the target of scrutiny and crit…

The Daily Dot

'Do you understand she's asleep right now and she has breast cancer?': UnitedHealthcare interrupts surgery to ask if patient really needs to stay overnight. It gets worse

Despite being the subject of a full month of scrutiny in the wake of its CEO's murder, UnitedHealthcare is, somehow, still going to extreme lengths to deny health insurance claims — and one surgeon has taken to social media to speak out about it. In a post on TikTok, Texas surgeon Elisabeth Potter was flabbergasted by a recent exchange she'd had with a UHC representative who called her when she was in the middle of a procedure to ask if the pati…

Futurism

UnitedHealthcare Calls Doctor Mid Surgery To Ask If Her Patient’s Overnight Stay Is Necessary

A Texas doctor was forced to step out of the operating room after an insurance company questioned her patient’s approved cancer treatment.

NationofChange

UnitedHealthcare interrupts doctor mid-surgery to question patient’s cancer care

A surgeon in Austin, Texas, was left speechless after she says a UnitedHealthcare representative interrupted her patient’s surgery to question if their overnight hospital stay was “justified.”

Doctor says UnitedHealthcare stopped cancer surgery to ask if necessary

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