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United denies offering free flight changes over Trump airport name

United said reservation agents can offer alternate airports, but the airline said its policy does not allow free changes just because of a name or code.

  • On Friday, July 17, 2026, United Airlines clarified that an internal memo suggesting reservation agents could rebook passengers objecting to the renamed President Donald J. Trump International Airport was inaccurate and does not reflect official company policy.
  • Florida Gov. Ron DeSantis signed legislation earlier this year authorizing the name change, which officially took effect on July 9 for the facility formerly known as Palm Beach International Airport near the Mar-a-Lago resort.
  • A leaked internal memo had instructed reservation agents to use their "empowerment" to offer alternative destinations like Fort Lauderdale or Miami to objecting customers; the viral message garnered nearly 50,000 views before United issued its correction.
  • United stated the memo was "poorly written" and not representative of official company policy, countering widespread reports that passengers could freely switch flights to avoid the renamed airport.
  • The airport's three-letter code will transition from PBI to DJT on August 18 for new flight bookings, while operational procedures and security protocols remain unchanged following the branding shift.
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United Airlines denies allowing free flight changes over Trump airport name

United Airlines is pushing back on reports that it was allowing passengers to change their destination for free if they didn't want to fly into President Donald J. Trump International Airport.An airline industry blog published this week what it called an internal memo suggesting the policy was in place. United Airlines denies free changes over Trump airport nameA United spokesperson responded Friday, saying the memo was "poorly worded and not ac…

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WPEC broke the news on Friday, July 17, 2026.
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