Consumers Expected to Return Nearly $850 Billion in Merchandise in 2025

Consumers Expected to Return Nearly $850 Billion in Merchandise in 2025

The report found that retailers anticipate 17 percent of holiday sales to be returned, according to NRF and Happy Returns, a UPS company.

Unhappy returns: Consumers expected to return almost $850 billion in merchandise in 2025

WASHINGTON — Retailers estimate that 15.8% of their annual sales will be returned this year, totaling $849.9 billion, according to the 2025 Retail Returns Landscape report released today by the National Retail Federation and Happy Returns, a UPS company. The returns rate is in line with 16.9% last year, when returns totaled $890 billion.“Returns are no longer the end point of a transaction,” NRF Vice President of Industry and Consumer Insights K…