Understanding and Responding to Frequent Use – Child Helpline International

Understanding and Responding to Frequent Use – Child Helpline International

This guest blog comes from our Danish member Børns Vilkår, which operates the child helpline BørneTelefonen. The blog builds on insights first shared during a recent webinar organized by Child Helpline International: Supporting Frequent Callers: Lessons Learned from Børns Vilkår. At BørneTelefonen in Denmark, we’ve long been familiar with the phenomenon of frequent use, a pattern seen across all types of helplines, from child helpl