Most Frontline Workers Lack Confidence in Reporting Customer Abuse

Most Frontline Workers Lack Confidence in Reporting Customer Abuse

Fewer than half (48 per cent) of UK frontline workers believe reporting customer abuse or aggression leads to meaningful action, according to new research from body-worn camera company HALOS.The research, based on 1,000 public-facing frontline workers, found that while 42 per cent had reported the last serious incident they experienced at work, many workers felt there was little follow-up after making a report.Among workers who had either report…

Under half of frontline workers say reporting abuse leads to ...

New findings suggest that having a reporting process is not enough without communication afterwards

48% of frontline workers not seeing meaningful action

Fewer than half (48%) of frontline workers believe that reporting customer abuse or aggression leads to meaningful action, according to new research from body-worn camera company HALOS.  While 42% say they reported the last serious incident they experienced at work, the findings suggest that speaking up too often leads to little support, limited communication and no clear understanding of what happens next. Among frontline workers who had either…