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UK Rail Passengers to Get New Rights This Week as Praise Given to 'Welcome' Change
Passengers can take another operator’s train within two hours of a cancellation as the rule extends to major intercity services.
- From Sunday, September 20, passengers will be able to use tickets on another operator's service if their train is cancelled, allowing travellers to complete journeys free of charge using reasonable alternative routes.
- Rail Minister Lord Peter Hendy described the policy as a 'common-sense' change, addressing a fragmented system where previously passengers often waited for ticket acceptance agreements or purchased costly new tickets.
- Passengers may use alternative services departing within two hours of their original cancelled train by showing existing tickets to staff; East Midlands Railway is excluded from the scheme for now due to operational difficulties.
- Alex Robertson, chief executive of Transport Focus, called the rule 'a welcome change that we have long called for,' emphasizing that clear passenger information during disruption remains essential.
- As part of wider rail reforms, the policy precedes the establishment of Great British Railways, with most passenger train operations set to transition to public ownership next year.
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15 Articles
15 Articles
Daily ExpressReposted by 
PressNewsAgency
PressNewsAgencyFull list of all rail firms covered by major rule change applicable in days
The new arrangements will come into force from Sunday.
·London, United Kingdom
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Evening StandardReposted by 
perspectivemedia.com
perspectivemedia.comGovernment announces ‘common-sense change’ for passengers of cancelled trains
Rail minister Lord Peter Hendy said the change ‘puts passengers first’.
·London, United Kingdom
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Telegraph & ArgusReposted by 
The Northern Echo
The Northern EchoUK rail passengers to get new rights this week as praise given to 'welcome' change
Rail passengers in the UK will get the right to switch rail operators for free when trains are cancelled from Sunday, September 20
·Bradford, United Kingdom
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Total News Sources15
Leaning Left4Leaning Right1Center5Last UpdatedBias Distribution50% Center
Bias Distribution
- 50% of the sources are Center
50% Center
L 40%
C 50%
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