UK Power Networks ranked among UK's top 10 for customer service

UK Power Networks ranked among UK's top 10 for customer service

UK Power Networks has been ranked among the UK’s top 10 organisations for customer service and named the highest-performing utility in the latest UK Customer Satisfaction Index (UKCSI). The company, which delivers electricity to 8.5 million homes and businesses across London, the East and South East, ranked 10th across all sectors and was the only utility to feature in the top 50. It marks the eighth time UK Power Networks has topped the utiliti…

Best companies for customer satisfaction as banks overtake retail for first time

Analysts said some companies have struggled to set themselves apart for customer service in terms of their online presence

Best companies for customer satisfaction as banks and building societies overtake retail

Analysts said some companies have struggled to set themselves apart for customer service in terms of their online presence Nationwide has been named the best-performing brand for customer satisfaction, as banks and building societies have overtaken the retail sector for the first time. Nationwide Meanwhile, the most improved brands are OVO Energy, which was up 7.9 points year on year, Northumbrian Water (up 7.3 points) and Land Rover (up 7.1 poi…

M&S Food makes top 10 of customer satisfaction index

Food retailers have been overtaken by banks and building societies in the latest UK Customer Satisfaction Index (UKCSI), marking the first time since the benchmark launched in 2008 that retail…