Shake Shack Says Technical Glitch Caused Kiosk Tip Pricing Confusion Seen in Viral TikTok
Shake Shack says it is investigating with airport operator HMSHost after a video showed three shakes rising $1.50 after a customer chose no tip.
- A viral TikTok video shows a customer's order price increasing at a Salt Lake City International Airport Shake Shack kiosk after selecting "No Tip," with three shakes rising from $5.99 to $6.49 each.
- Shake Shack denies any company policy linking tipping to pricing but is actively investigating the incident with HMSHost, the airport location's concessionaire operator.
- The footage shows a pricing-update banner appearing immediately after the customer selected 0 percent tip, with all three items increasing by 50 cents each, totaling $1.50 across the order.
- Founder Danny Meyer, who championed "hospitality included" pricing at Union Square Hospitality Group to eliminate tipping disparities, later reinstated tipping during COVID-19 as industry circumstances changed.
- The video has garnered over 4 million views on TikTok, sparking widespread debate over tipping culture and whether restaurants are using automated systems to penalize customers who decline to tip.
37 Articles
37 Articles
NBC Dallas-Fort Worth
Shake Shack responds after customer who didn't tip is charged more
File – An order prepared at a Shake Shack restaurant in New York, July 30, 2024.
Shake Shack blames GLITCH after customer’s bill rises for skipping tip #shorts #us #news #viral
A viral video shows a Shake Shack kiosk increasing the price of an order after a customer selected the option to decline a tip. The company responded by attributing the price change to a technology error. #fox #media #breakingnews #us #usa #new #news #breaking #foxnews #shakeshack #viralvideo #tipping #tips #technology #kiosk #restaurant #fastfood #consumer #consumernews...
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