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UCaaS vs CCaaS - Colt Technology Services
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UCaaS vs CCaaS - Colt Technology Services
UCaaS and CCaaS have many similarities which can cause confusion, but each of them are here to serve different purposes. UCaaS focuses on delivering streamlined internal collaboration whereas CCaaS or Contact Centre as a Service has the purpose of offering a state of the art customer experience. What is UCaaS? UCaaS stands for Unified Communications as a Service and is a cloud-delivered model that provides a variety of communication and collabor…
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