Two years later, this $18,926 surgery claim is still in limbo — is there a way out?

Two years later, this $18,926 surgery claim is still in limbo — is there a way out?

Hien Shields faces an $18,926 bill for emergency spinal surgery after Anthem Blue Cross and its partner Carelon point fingers over authorization. She’s made 80 calls over 21 months – but with the insurer’s two-year claims deadline looming, can anyone…