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TruStone Financial Credit Union Reduces Call Volume 20% with Eltropy AI Chatbot

Summary by Fintech Finance
TruStone Financial Credit Union has significantly improved its member service capabilities through the implementation of an AI-powered chatbot using Eltropy’s Unified Communications platform. The chatbot, named “Ruth” after the credit union’s first bookkeeper, now handles nearly half of all member conversations independently and has reduced contact center call volume by 20%. Before implementing the Eltropy solution, TruStone staff faced overwhel…
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