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US Has New Favorite Grocery Store, Data Shows
Trader Joe's scored 86 in the 2026 American Customer Satisfaction Index, surpassing Publix's 84 by maintaining strong customer loyalty amid expansion.
- The American Customer Satisfaction Index's 2026 report found Trader Joe's scored 86 to top the rankings, displacing Publix which scored 84.
- Trader Joe's maintained its hallmark customer experience and strong brand loyalty even amid growth, while the American Customer Satisfaction Index found some chains improved store layouts and in-store experience.
- Save A Lot made the biggest gain, rising 4% to 78 after expanding its loyalty program and app, while Wegmans fell 6% to 78 amid customer complaints; Hy-Vee and Albertsons each dropped 3%, and Giant Eagle lost 1%, scoring 73.
- Regionally, Trader Joe's leads in the West, while Aldi, ShopRite and Walmart top the Northeast and Sam's Club is highest in the South.
- The dethroning suggests the reigning most popular grocery store is no longer at the top, and retailers are responding with loyalty-program expansions and store updates, ACSI found.
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