1000 Service Employees: Trade Republic Invests Millions

Sueddeutsche Zeitung

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The online broker has grown rapidly, but is always in criticism for lack of customer service. The company now steers against – away from chat bots and towards real people.

focus.de

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For a long time, Trade Republic was critical of weak support. Now, the Neobroker is investing millions in its customer service – and at the same time reacting to growing pressure from new EU rules.

Handelsblatt

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Following ongoing criticism, Trade Republic wants to improve customer service: In the future, more than 1000 employees will be available around the clock for inquiries via telephone and live chat.

Welt

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As much as Trade Republic is celebrated for its success story, the Neobroker continues to reap massive criticism for customer service. CEO Christian Hecker is now announcing a new strategy and admits his biggest mistake.

finanzen100.de

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For a long time, Trade Republic was critical of weak support. Now, the Neobroker is investing millions in its customer service – and at the same time reacting to growing pressure from new EU rules.

iphone-ticker.de

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Neobanks, in which the entire banking business can be handled via the in-house app, have for years stood for simple processes and favorable conditions. At the same time, customer service is considered a weak point: in situations where accounts are restricted or transactions raise questions, many users lack a direct contact person. Trade Republic has also recently intensified this criticism. According to the German Consumer Association, the numbe…