Used Car Disputes up 14% in 2025 as Customer Service Drives Most Complaints

Customer complaints to Motor Ombudsman rise 14%

Customer complaints about used cars received by The Motor Ombudsman rose by 14% last year. It has revealed that it received 18,570 complaints in relation to used cars in 2025 compared […] The post Customer complaints to Motor Ombudsman rise 14% first appeared on Bodyshop Magazine.

Used car disputes up 14% in 2025 as customer service drives most complaints

The Motor Ombudsman has reported a 14% rise in used car disputes in 2025

Motor Ombudsman reports 14% surge in used car complaints

Used car disputes rose by 14% in 2025 versus 2024, as nearly eight million second-hand vehicles changed hands last year in the UK. Used cars accounted for 40% of cases opened by consumers with The Motor Ombudsman, equating to 0.2% of used car transactions or around 1 in 420 cars in 2025, according to its just published Insight Report. The biggest driver of disputes was the level of customer service received from retailers (40%), followed by the …

TMO reports 14% rise in used car disputes in 2025

The Motor Ombudsman reports 14% rise in used car disputes in 2025 as UK transactions hit nearly eight million A new Insight Report published by The Motor Ombudsman has shown that used car disputes rose by 14% in 2025 versus 2024, as nearly eight million second-hand vehicles changed hands last year in the UK1 Used cars accounted for 40% of cases opened by consumers with The Motor Ombudsman, equating to 0.2% of used car transactions or around 1 i…