Ticket distributor's (ir)liabilities and dilemmas regarding canceled events

The business of distributing tickets for concerts and other events is one of those that simply cannot be guaranteed about the service offered by partners. The performer may cancel the performance, and communication with disappointed customers, questions about refunds will fall on the distributor, because he is the first contact who collected the money. The situation can be even more complicated if the organizer does not respond to customer inqui…