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Thousands of reports and a five-person team: Here’s how the Omaha Mayor’s Hotline operates
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Thousands of reports and a five-person team: Here’s how the Omaha Mayor’s Hotline operates
Cindy Wiles paused a conversation with her colleague to pick up the phone ringing on her desk. She answered with the same greeting she’s uttered thousands of times before: “Mayor’s hotline, can I help you?” The calls are fairly continuous in the little office on the third floor of Omaha’s city hall. Wiles is part […]
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