Thousands of customer service workers face the axe as AI takes over

dev.by

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Large companies are increasingly replacing customer support agents with automated chat and voice systems. These include the Commonwealth Bank of Australia, Microsoft, Uber, and Hyatt Hotels.

Clubic.com

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Microsoft, Uber, or the Hyatt hotel giant already reduce their customer service staff as artificial intelligence automates the simplest tasks. And the movement also affects their subcontractors around the world.