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This Grocery Chain Was Just Ranked No. 1 for Customer Satisfaction
Trader Joe's achieved an ACSI score of 86, rising 2% to lead the grocery sector while overall satisfaction dropped 1% to 78, with only three chains improving.
- The 2026 ACSI grocery report elevated Trader Joe's to the top spot with an 86 score, rising 2% from last year and surpassing Publix after a prior tie.
- The ranking is based on a nationwide survey of about 31,000 shoppers conducted throughout 2025, with the national average score falling 1% to 78, using the zero-to-100 rating scale.
- Researchers say top scores reflect reliable product quality, checkout speed, store hours and convenience, with H-E-B rising 1% to 83 while Sam's Club scored 82 and Aldi, Costco and Whole Foods tied at 81.
- Several chains fell below the national average, including Walmart at 75, Albertsons Companies at 74, and Giant Eagle at 73, while Save A Lot rose 4% to 78 after store and app upgrades.
- With only three of the 19 grocery chains measured improving last year, Trader Joe's demonstrates a national chain can succeed by focusing on customer preferences.
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22 Articles
22 Articles
Coverage Details
Total News Sources22
Leaning Left1Leaning Right0Center21Last UpdatedBias Distribution95% Center
Bias Distribution
- 95% of the sources are Center
95% Center
C 95%
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