These execs think voice AI hasn't reached its ChatGPT moment yet
5 Articles
5 Articles
Call centers have been promising for years that voice AI will replace human operators. The reality in 2026 is more nuanced: the technology exists, it's deployed on millions of calls a day, and it has a persistent problem that no one has yet solved. Shawn Wen, CEO of PolyAI, and Alex Gay, CEO of Otter.ai, explain it in a recent interview: Automatic Speech Recognition (ASR) systems continue to make mistakes with the most important words. A voice A…
Voice AI that sounds human isn’t enough. Representatives of two companies in the industry say that systems need to respond faster, understand better and clearly tell when the conversation is being recorded or conducted by a machine. Investors are pumping billions of dollars into companies building voice-controlled AI, from model developers and customer service systems to meeting software that prints and summarizes conversations. Almost every wee…
These execs think voice AI hasn’t reached its ChatGPT moment yet
The theory of voice being the next big interface has picked up strong momentum, with investors pouring billions of dollars into voice AI startups working on areas ranging from model makers to enterprise customer service providers, and from meeting note-takers to AI-powered dictation. Every week…
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