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There's a new Bobbi on the beat and they're powered by AI
Bobbi handles non-emergency questions using the same guidelines as human call handlers, freeing staff to focus on urgent cases amid rising public contact, officials said.
- Two UK police forces launched the UK's first police virtual assistant 'Bobbi' in a trial with Thames Valley Police, Hampshire and Isle of Wight Constabulary, and Chief Superintendent Simon Dodds.
- The forces say Bobbi is designed to complement online forms, phone lines and front counters, making suggestions using the same guidelines as human call handlers.
- Interacting like a human, Bobbi helps answer frequent questions but is not for emergencies; if it cannot respond, users are redirected to real operators after testing by over 200 people.
- Chief Superintendent Simon Dodds called it a `really exciting time` and said Bobbi will provide quick responses to routine queries, allowing staff to focus on emergencies and complex issues.
- Mr Dodds added Bobbi will remain a work in progress with staff fixing bugs and complying with regulations, while a forces spokesman warned it cannot replace the emergency 999 line.
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12 Articles
There's a new Bobbi on the beat - and they're powered by AI
Chief Superintendent Simon Dodds described the trial of the UK's first AI-powered police virtual assistant as a "really exciting time" - and hopes this will allow staff to focus on "emergencies and complex, sensitive issues".
·United Kingdom
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Total News Sources12
Leaning Left2Leaning Right0Center7Last UpdatedBias Distribution78% Center
Bias Distribution
- 78% of the sources are Center
78% Center
L 22%
C 78%
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