Ted Kleisner arrived at the Greenbrier Resort in 1980 as director of operations and for a while was puzzled by where the diesel fuel was going. The invoices stated 10,000 gallons (almost 38,000 liters) at a time, an amount the hotel vehicles could never have consumed. When he asked the chief engineer for an explanation, he got no answer. Unsatisfied, he brought the matter to the attention of the hotel president. He then received only one instruc…
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Ted Kleisner arrived at the Greenbrier Resort in 1980 as director of operations and for a while was puzzled by where the diesel fuel was going. The invoices stated 10,000 gallons (almost 38,000 liters) at a time, an amount the hotel vehicles could never have consumed. When he asked the chief engineer for an explanation, he got no answer. Unsatisfied, he brought the matter to the attention of the hotel president. He then received only one instruc…