The team behind the online passport renewal application earns a medal

The team behind the online passport renewal application earns a medal

Interview transcript: Terry Gerton Well, let’s start at the beginning. What inspired you and your team to take on the challenge of modernizing the passport renewal process? Matt Pierce So the passport renewal process, it’s been largely the same for really the last 50 years. Customers send in their old passport, fill out a paper form, send in a check. And I think there was broad recognition, both from my team and from our engagement with focus gr…