Uber Changes Customer Terms and Conditions

Uber changes customer terms and conditions

Ride-hailing company Uber was compelled to change its terms and conditions on customer services in Kenya, Uganda, and Egypt after a probe established that they were “misleading” and “unconscionable,” a regional watchdog has revealed. The Competition Commission of the Common Market for Eastern and Southern Africa (Comesa) has disclosed that Uber agreed to alter its […]

The Ride Ends Here: Why Uber Had to Rethink Its Rules for Kenyan Riders

For years, if a rider in Nairobi took issue with an Uber trip—whether it was a billing dispute or something more serious—the fine print directed them to a courtroom over 6,000 kilometers away. Dutch law, not Kenyan, applied. And the Netherlands, not Nairobi, was the arena for complaints. That clause, and several others, are now … The post Uber Customer Terms in Kenya Face Overhaul After Regional Regulator Flags Unfair Conditions appeared first o…