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The past, present and future of chatbots
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The past, present and future of chatbots
As businesses continue to experiment with AI-powered technologies, it’s likely that the most common use case across industries is one that essentially pre-dates the explosion of interest in generative AI, which is that of the humble chatbot. Anyone who has visited a business website over the last decade will have encountered a chatbot, particularly when the nature of engagement relates to customer services. What most people don’t realize, howeve…
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