The empty coffee pot and other unforgiven sins

The empty coffee pot and other unforgiven sins

IN every team-building session Mae has attended — endured, actually — in her 34 years of corporate life, there is one ritual that refuses to go extinct: the gratitude letter. Write one. Read it aloud. Try not to cry. Applaud politely. Pretend you aren’t thinking about the coffee outside slowly losing its will to live. Mae has written many gratitude letters over the years. Mostly heartfelt. Mostly sincere. Some clearly written before caffeine had…