The Chief Customer Officer role: Explained

The Chief Customer Officer role: Explained

The Chief Customer Officer in an organization is "The Boss" of customer success, the Bruce Springsteen of customer-centricity. It's a relatively new position in the C-suite, joining ranks with the old-timers like your CEO, COO and CRO, but crucially, the CCO does the heavy lifting when it comes to promoting customer-centricity and positive, value-driven customer success.To a CSM or a customer support agent who's living and breathing customer com…