The CEO of NICE on demand for cloud and AI products

The CEO of NICE on demand for cloud and AI products

Scott Russell, CEO of AI and automation software platform NICE, says the use of AI is at the center of how the company's big clients interact with their customers.

Scott Russell Takes Helm at NICE: Harnessing AI and Cloud for Enhanced Customer Experiences Amid Economic Shifts

In his new role as CEO of NICE, Scott Russell is focusing on leveraging artificial intelligence and cloud solutions to transform customer experiences amid economic uncertainty. Russell, who took the helm at the software company in January 2025 after more than 14 years at SAP, believes AI is central to helping businesses maintain customer loyalty during challenging times. “There’s no doubt that customers around the world their happiness is down. …