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The algorithm setting your settlement: How AI quietly decides insurance payouts, and what ASEAN regulators should do about it
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The algorithm setting your settlement: How AI quietly decides insurance payouts, and what ASEAN regulators should do about it
For more than two decades, a quiet piece of software has shaped what a serious injury is worth in the United States. Its name is Colossus. Most claimants have never heard of it. Most claimants will never know it ran the numbers on their case. As generative AI moves into claim handling on top of that legacy infrastructure, the opacity is about to get much worse, and ASEAN regulators have a narrow window to choose a different path. I practice pers…
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