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Major Tesco Rule Change for Trolleys and Baskets Being Trialled at Checkouts
Tesco tests trolley scales at select UK stores to verify scanned items and reduce theft, aiming to cut manual checks and speed up the checkout process, staff said.
- Tesco is trialling push-on scales at Scan as You Shop checkouts in a limited number of UK stores, including the Gateshead Trinity Square Extra store, to help customers ensure they haven’t missed any items when scanning.
- Aiming to cut staff manual checks, the trial weighs trolleys and baskets to ensure quantities match scanned items, reducing queuing times and streamlining Tesco's Scan as You Shop experience.
- Customers place items and the scales weigh trolleys and baskets, allowing payment if weights match scanned goods, while colleagues manually scan discrepancies and Tesco staff assist at Scan as You Shop tills.
- Some customers demanded more staff rather than tech, with many calling the change dystopian and one warning they would stop shopping at Tesco.
- First launched earlier this year, the trial continues in a limited number of UK stores but early reports say the scales sometimes fail, forcing staff rescans and delaying time savings.
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