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Tesco Apologises to Customers After Payment Problems - Liverpool Echo

Tesco resolved a technical fault that caused payment failures for a small number of online and in-store grocery transactions, with over 200 reports logged on DownDetector.

  • On Wednesday, Tesco customers reported problems making payments for grocery deliveries, first reported on Wednesday morning.
  • Tesco's systems showed the issue affected a very small proportion of payments online and in some stores, with customers also struggling to access the Tesco app.
  • More than 200 people reported issues to the DownDetector monitoring website, and social media showed shoppers posting about failed delivery payments, with one X user describing repeated web and app failures.
  • Tesco said it has now resolved the problem and apologised for the inconvenience, adding the issue `briefly` impacted a small number of its customers on Wednesday.
  • The overwhelming majority of payments were processed normally, and the incident came days after thousands of customers faced a Vodafone outage.
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29 Articles

Oxford MailOxford Mail
+22 Reposted by 22 other sources
Center

Tesco shoppers hit by failed payments in issue with grocery deliveries

Tesco customers have complained about problems making payments for shopping deliveries after an issue at the supermarket giant.

·Oxford, United Kingdom
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Gloucestershire LiveGloucestershire Live
Reposted by
Wales OnlineWales Online
Center

Tesco says 'sorry' after customers unable to buy shopping online

Hundreds of people repotred a problem on Wednesday

·Gloucester, United Kingdom
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The Independent broke the news in London, United Kingdom on Wednesday, October 15, 2025.
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