US Techie Slams Indian Colleagues, Alleges They Avoid Taking Ownership: ‘Only Say I Agree or Ok’
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Teleperformance uses AI to 'Neutralise' Indian Accents on Customer Calls to Help Reduce Miscommunication
In a move that is stirring both interest and controversy, global call centre giant Teleperformance is deploying artificial intelligence to subtly alter the accents of its Indian customer service agents during live calls. The aim, the company says, is to improve clarity, boost empathy, and reduce misunderstandings between callers—particularly those based in Western countries.While the technology is being framed as a tool for better communication,…
·United Kingdom
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