T-Mobile Refuses to Sell Customer a New iPhone and Tells Him to Buy It at the Apple Store

Customer Says T-Mobile Wouldn’t Sell a Replacement iPhone in Store

A new report is putting a spotlight on the real-world friction some T-Mobile customers may face as the carrier pushes more transactions into its T-Life app. In this case, a customer whose iPhone 13 stopped working said a trip to a T-Mobile store for a replacement device ended with an unexpected suggestion: go buy the phone from Apple instead. As reported by PhoneArena, the customer temporarily ... [read full article] The post Customer Says T-Mob…

T-Mobile's T-Life push is leaving some customers stranded in stores

Credit: Joe Maring / Android Authority TL;DR T-Mobile is pushing for a digital-first model where retail transactions must go through the T-Life app. However, this push is resulting in reports that walk-in customers with older devices or experiencing tech emergencies are being turned away or sent to Apple Stores because they can’t install and run the T-Life app. Reddit users claim employees and the store face penalties and financial “dings” if t…

T-Mobile refuses to sell customer a new iPhone and tells him to buy it at the Apple Store

T-Mobile's desire to become a digital MNO could cost the carrier as some customers are unable to use the T-Life app to upgrade.