T-Mobile Faces Backlash over New Customer Support Restriction: Disabling Screenshots of Customer Support Chats

T-Mobile faces backlash over new customer support restriction: disabling screenshots of customer support chats

T-Mobile faces backlash over new customer support restriction

T-Mobile is facing backlash for revoking a privilege that customers used when chatting with customer support representatives in the T-Life app. The change comes as the carrier has been making customers increasingly reliant on the app to handle account changes in recent months. For example, in…