T-Mobile’s Free Line Offers Exposed As Smart Retention Strategy To Cut Churn And Keep Loyal Customers From Switching Carriers

T-Mobile’s Free Line Offers Exposed As Smart Retention Strategy To Cut Churn And Keep Loyal Customers From Switching Carriers

T-Mobile is known to frequently bring about free-line promotions to compensate users and provide them with incentives that tend to keep customers hooked to the carrier. It seems like these offerings are not just a generous perk but have more going on than merely loyalty rewards. According to Jon Freier, the President of T-Mobile's Consumer Group, the real motive behind these deals is not to bring new subscribers, but rather to have loyal users c…

T-Mobile Executive Reveals the Real Reason Behind Those ‘Free’ Phone Lines

If you’ve ever wondered why T-Mobile occasionally offers free phone lines to customers, a company executive just spilled the beans. Those “generous” offers aren’t actually about being nice to customers – they’re a calculated business move designed to stop you from jumping ship to a competitor. According to PhoneArena, Jon Freier, President of Consumer Group at T-Mobile, recently explained that these free lines aren’t offered ... [read full artic…

Some T-Mobile customers might reject free lines after hearing why they are distributed

T-Mobile proves once again that nothing in life is for free.