T-Mobile Insists T-Force Support Team Is Still Human, Not AI

T-Mobile Denies Using AI for T-Force Customer Support

T-Mobile is shutting down the idea that its T-Force support team has quietly switched over to AI. The question came up after a Reddit user said they were asked in a survey whether they knew they had been chatting with a “virtual agent,” which led to concern that T-Mobile may have added AI to one of its best-known customer support channels. According to Android Authority, T-Mobile responded by ... [read full article] The post T-Mobile Denies Usin…

T-Mobile insists T-Force support team is still human, not AI

Credit: Joe Maring / Android Authority TL;DR T-Mobile says its T-Force support team is still staffed by human employees. The issue was raised after a Redditor reported being asked about their experience with a “virtual agent” in a survey. No explanation has been provided for why the user might have been asked this survey question. AI chatbots are showing up in just about every corner of the internet these days, so it was certainly plausible whe…