Consumer Center - Misleading Advertising, Hidden Costs, Data Abuse: More and More Complaints About Online Trade

Deutschlandfunk

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Consumer protectors are recording more and more complaints from customers of online shops. The number of complaints at consumer centers increased by 14 percent in the first half of 2025 compared to the previous year.

LVZ - Leipziger Volkszeitung

rnd.de

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rnd.de

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Lucky Wheels with Discount Winning, Virtual Surprise Seals, Countdowns: Some online shops work with techniques that can make addictive, warns Ramona Pop, chairman of the Consumers' Association.

berliner-sonntagsblatt.de

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The chairwoman of the Federation of German Consumer Organizations (VZBV), Ramona Pop, has warned of increasing manipulation attempts by Chinese online retailers and called for legislative intervention. "When it comes to online shopping, Chinese discount providers like Temu and Shein clearly demonstrate that there are significant loopholes in consumer protection," Pop told the Redaktionsnetzwerk Deutschland (RND). "Some online shops use technique…

horizont.net

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The consumer center Bundesverband wanted to know which things customers particularly disturb during online shopping. Thus, false dealer promises are just as much part of this as hidden costs – among other things.