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Survey: Bank Customers Criticize Self-Service Offerings
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The majority of German bank customers would prefer to use self-service options for their banking transactions, but one in three quickly encounters technical limitations when using digital offerings. This leaves the call center as the first point of contact. This is the result of a recent survey by UserTesting. According to the survey, a majority of respondents (63%) still use... The article "Survey: Bank customers criticize self-service offering…
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