Structure and Benefits of a Multi-Stage It Helpdesk

IT-I-Ko

Factuality

Ownership

In modern IT infrastructures, a structured helpdesk is a central element for the smooth operation of systems, applications and services. In order to be able to efficiently process requests and malfunctions, many companies rely on a multi-level support model divided into 1st, 2nd and 3rd levels. Each of these levels takes over clearly defined tasks - from the acceptance of simple user requests to the in-depth analysis of technical problems.