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Starlink Acknowledges Software Failure Behind Outage of Satellite Internet Service

UNITED STATES AND EUROPE, JUL 24 – An internal software failure caused Starlink's first global outage, disrupting internet for over 60,000 users worldwide and lasting about two and a half hours.

  • Starlink, operated by SpaceX, suffered a global internet outage on July 24 starting around 3 p.m. EDT, lasting approximately 2.5 hours and leaving tens of thousands offline worldwide.
  • The outage was caused by a disruption in the essential internal software systems that support Starlink’s primary network, which connects approximately six million users across 140 countries.
  • Starlink’s official account on X acknowledged the disruption, while Michael Nicolls, Starlink’s VP of Engineering, confirmed the network mostly recovered and engineers actively implemented a solution.
  • Elon Musk, CEO of SpaceX, apologized on X and assured that the company is addressing the underlying issue to prevent a recurrence, while Starlink pledged to completely resolve the problem and enhance the reliability of its network.
  • The outage highlighted the importance of multiple connectivity paths, especially for critical users like the Ukrainian military, prompting calls to diversify communication means amid ongoing conflict.
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Digital Trends broke the news in United States on Friday, July 25, 2025.
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