Starbucks deploys virtual assistant to improve workflows

Starbucks deploys virtual assistant to improve workflows

Green Dot Assist will help staff look up various ingredients for drinks, troubleshoot equipment and help managers staff last-minute callouts.

Starbucks to introduce Microsoft Azure OpenAI assistant for baristas

Starbucks plans to introduce a generative AI assistant, developed in collaboration with Microsoft Azure’s OpenAI platform, to 35 locations this month. This initiative aims to simplify baristas’ workflows and speed up service at its cafes. The coffee giant showcased the new technology during its Leadership Experience event in Las Vegas, attended by over 14,000 North American store managers. Broader Rollout and Business Goals A full launch of the …

Starbucks Unveils Green Dot Assist, Powered by Microsoft Azure’s OpenAI Platform – RetailWit

Using Microsoft Azure’s OpenAI platform, Starbucks is adding a generative AI assistant to 35 stores this month. The technology’s intent is to help baristas improve efficiency and decrease service wait times. Named “Green Dot Assist,” the platform was introduced to North American store managers at Starbucks’ Leadership Experience earlier this week in Las Vegas. If successful, the program will be launched across the U.S. and Canada in the fall. “I…