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Airline’s Wild $150 Act Towards Passengers
ORANGE COUNTY, FLORIDA, AUG 10 – Southwest Airlines apologized after leaving two blind women behind at the gate during a five-hour delay and offered only $100 vouchers, prompting calls for better disability accommodations.
- On July 14, two blind travelers, Camille Tate and Sherri Brun, ended up as the sole passengers aboard Southwest Flight 2637 from New Orleans to Orlando after the flight experienced a delay of almost five hours.
- The delay and confusion occurred because the airline rebooked other passengers on an earlier flight and their boarding passes were not swiped when their plane departed the original gate.
- Brun and Tate reported their experience to highlight challenges faced by passengers with disabilities and said the airline’s communication and assistance require significant improvement.
- Southwest apologized for the inconvenience, denied forgetting the two customers, and offered each a $100 travel voucher, explaining a full refund was unavailable as the original flight was technically completed.
- The incident underscores ongoing issues in accommodating travelers with disabilities and suggests that Southwest and the industry need better follow-through and communication practices.
16 Articles
16 Articles
Airline 'forgets' 2 blind passengers - then gives them only $100 for delay
SOUTHWEST Airlines has outraged two blind women who had to wait five hours for a flight after they were “forgotten” at an airport. The airline gave just one reason for its poor service – and issued only $100 vouchers as compensation for their traumatic experience. FOX35Sherri Brun (left) and Camille Tate – who are both blind – were the only two passengers aboard their Florida-bound flight[/caption] APSouthwest has paid just $100 in compensation …
Southwest Flight Takes Off — Stranding 2 Blind Women the Airline 'Forgot' About
A Southwest Airlines flight last month left two blind travelers behind. Passengers Camille Tate and Sherri Brun were supposed to fly from New Orleans to Orlando, according to WSVN-TV. However, […] The post Southwest Flight Takes Off — Stranding 2 Blind Women the Airline 'Forgot' About appeared first on The Western Journal.
Popular airline slammed as staff told two disabled women 'we forgot about you' - The Mirror
Southwest Airlines is being criticised for failing to communicate changes to its five-hour delayed flight as two disabled women were left behind as the flight took off without them
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