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Sonos Confirms Tom Conrad As Its New And Permanent Chief Executive Officer
SANTA BARBARA COUNTY, CALIFORNIA, JUL 23 – Tom Conrad, interim CEO since January 2025, was permanently appointed after restoring customer trust and improving software following a costly app update debacle, said Sonos board chairman.
- Sonos confirmed Tom Conrad as its permanent CEO today following a turbulent period marked by a disastrous app launch in May 2024.
- The app launch introduced numerous bugs and removed key features, causing widespread customer anger and leading to former CEO Patrick Spence's resignation in early 2025.
- Conrad, who served as interim CEO since January 2025 and has been on Sonos's board since 2017, stabilized the company and set new standards for software and product quality.
- The board expressed confidence in Conrad as the best leader for Sonos's future, with Conrad stating the company has "let far too many people down" but now focuses on customer-first principles.
- Under Conrad's leadership, Sonos has started a reinvention with software improvements, organizational restructuring including about 200 job cuts, and renewed commitment to delivering premium customer experiences.
17 Articles
17 Articles
Sonos gets to keep its CEO, as a treat
Sonos’ Very Bad 2024 is well documented. Its redesigned app endured a disastrous launch, to the extent that it was initially fundamentally broken. The company was then forced to delay two product launches in order to fix the botched software that its devices are so reliant on. And in the wake of the mess, the company’s then CEO Patrick Spence stepped down at the beginning of 2025. He was replaced by Tom Conrad on an interim basis, but after seem…
Sonos names Tom Conrad permanent CEO
Tom Conrad took over as interim CEO in January. Sonos has officially appointed Tom Conrad as CEO, the company announced on Wednesday. Conrad took over as interim chief executive in January following the company’s disastrous app launch in May 2024, which led to the resignation of former CEO Patrick Spence. Conrad has served on Sonos’ board of directors since 2017 and was also the chief product officer of the short-lived streaming service Quibi. …
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