Triple Zero Dispatchers Forced to Use Pen and Paper During Hours-Long Outage

Triple zero scrambles for pen and paper over power loss

A much-maligned triple zero call system is back in the spotlight after operators were forced to use pen...

Triple Zero dispatchers forced to use pen and paper during hours-long outage

Victoria’s Triple Zero system was forced offline for several hours overnight, triggering major inefficiencies in the call-taking and dispatch process.

Software failure during power outage affects Victoria's triple-0 response

Victoria's triple-0 dispatch software fails due to a power outage, forcing operators to take notes with pen and paper.

Triple-0 power outage plunges emergency services into chaos

A critical system crash brought Victoria’s emergency network to a standstill overnight, forcing triple-0 operators to log calls by hand.