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Social Listening: A Strategic Framework
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Social Listening: A Strategic Framework
What’s social listening? Social listening is keeping tabs on what customers say online concerning your brand, items, rivals, and the entire field. It’s more than just counting likes or mentions; it’s digging into social media chats to get data that can shape how you handle marketing, make products, and assist clients. Tools for this let you keep up with mentions of your business, even if you aren’t tagged. That helps pick up on customer gripes, …
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