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Sky announces 2,000 jobs at risk at its customer service centres

  • Sky has announced plans to cut 2,000 jobs at its customer service centres, closing three call centres in Stockport, Sheffield, and Leeds Central.
  • Sky expects customer service calls to drop from 25 million a year to around 17 million by 2029, a decrease of about a third.
  • Sky is making a multimillion-pound investment in its Livingston site to establish a centre of excellence for customer service.
  • Sky is transforming the business to deliver quicker, simpler, and more digital customer service and to adapt to an increasingly digital world.
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londonworld.comlondonworld.com
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UK telecoms firm announces major customer service job cuts – how it affects customers

The firm is making big changes to its customer service—what it means for you 📲

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El Economista broke the news in on Thursday, March 27, 2025.
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