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Silent Ai Transforms Attention without Confusing the Customer

Summary by Expansion
In banking the important thing is not how it is done, it is that the client feels understood, assisted and valued. 70% of the digital transformation processes do not reach their objectives, reveals a study by McKinsey , and adds that one of the main reasons is the disconnect between the implemented solution and the reality about the needs of the client. Transforming the AI Force experience in banking Artificial Intelligence (IA) has been present…
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In banking the important thing is not how it is done, it is that the client feels understood, assisted and valued. 70% of the digital transformation processes do not reach their objectives, reveals a study by McKinsey , and adds that one of the main reasons is the disconnect between the implemented solution and the reality about the needs of the client. Transforming the AI Force experience in banking Artificial Intelligence (IA) has been present…

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Expansion broke the news in on Friday, August 15, 2025.
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